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Technical Support Engineering - Windows Performance
English
₹15000/MONTH
1 Year
Bachelor's degree
Work From Office
Date Posted
12-Jul-2026
Location
Karnataka (KA), 1
Job Type
Full Time
Company
Huntsman
Description
Job Title:
Senior Technical Support Engineer
Company:
Microsoft – Customer Service & Support (CSS)
Location: Bengaluru, Karnataka
Work Mode: Hybrid (up to 50% work-from-home flexibility)
Job Type: Full-time
About Microsoft CSS:
Microsoft's Customer Experience & Success (CE&S) team empowers customers to achieve business outcomes faster using Microsoft’s products and services. Within CE&S, the Customer Service & Support (CSS) division builds trust by delivering seamless technical support through advanced AI and expert human support.
Why Join Us:
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Work with global teams on cutting-edge technologies
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Career growth with continuous learning opportunities
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Culture of inclusion, innovation, and collaboration
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Empower organizations to succeed through technical transformation
Job Responsibilities:
Response & Resolution:
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Own and resolve complex technical issues for customers
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Collaborate across teams and use tools to troubleshoot problems
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Act as an advisor, ensuring high customer satisfaction
Readiness & Mentoring:
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Share knowledge through training programs
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Provide technical coaching and mentoring
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Deepen your professional and technical skills
Product & Process Improvement:
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Work with Engineering teams to investigate product bugs
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Suggest improvements and help develop automation tools
Required Qualifications:
Experience:
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10–18 years of experience in relevant technologies
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Proven experience in technical support, consulting, or IT administration
Education:
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Bachelor’s degree in Computer Science / IT or equivalent work experience
Languages:
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Fluent in English (reading, writing, speaking)
Technical Expertise Required:
Core Technologies:
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Memory Management, Windows Registry, Blue Screen Analysis
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Windows Shell Configuration & Management
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Server Hang/Crash, Boot/No-Boot Issues
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Performance Troubleshooting using PerfMon & Diagnostic Tools
Windows System Administration (Good Understanding Of):
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Registry, File Storage, User Accounts, Access Control
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Event Logs, Performance Monitoring, Resource Management
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TCP/IP Networking Fundamentals
Additional Technical Skills (Desirable):
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Windows automated installations, profile and update management
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Kerberos, BitLocker, Remote Desktop Services
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Clustering, Resilient Storage, Hyper-V and VM deployment
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Group Policy, DNS, PKI, Remote File Systems (SMB)
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PowerShell scripting, AD topology, Windows backup, VSS
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Troubleshooting system hangs/crashes, network tracing
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Windows Licensing, Activation, and Shell scripting
Security Requirement:
Must pass the Microsoft Cloud Background Check upon hire and every two years thereafter.
Equal Opportunity Employer:
Microsoft is committed to diversity and inclusion. All qualified applicants will be considered regardless of age, gender, race, religion, disability, sexual orientation, or any other protected status.
Would you like help tailoring a resume or cover letter for this role?
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