Date Posted
04-Jul-2026
Location
Goa (GA), 1
Job Type
Full Time
Company
Group
Description
Job Details
Job Title: Client Support Specialist
Job Type: Full-time
Location: Goa, India (Work from home available)
Shift & Schedule:
✔ Night Shift
✔ Rotational Shift
✔ US Shift
Company Overview
Grassdoor.com is expanding its workforce and seeking talented individuals with strong work ethics, dedication, and character to join our team. If you're passionate about E-commerce, logistics, and customer service, and thrive in a fast-paced, technology-driven environment, we encourage you to apply today!
Job Overview
As a Client Support Specialist, you will be the primary contact for clients and internal teams, handling inquiries, technical support, and issue resolution. Your role involves ensuring optimal client satisfaction through effective communication, troubleshooting, and proactive problem-solving.
Key Responsibilities
???? Client Communication & Support
✔ Act as the primary point of contact for clients and internal teams.
✔ Provide technical support, manage inquiries, and address concerns.
✔ Offer clear updates on client requests and maintain professional relationships.
???? Issue Resolution & Troubleshooting
✔ Diagnose software-related issues and guide clients through solutions.
✔ Escalate and coordinate complex issues with relevant departments.
✔ Maintain accurate documentation of troubleshooting steps and solutions.
???? Client Onboarding & Feedback Collection
✔ Facilitate new client onboarding and provide product guidance.
✔ Collect and analyze client feedback to improve service quality.
✔ Identify recurring issues and recommend process improvements.
???? Reporting & Collaboration
✔ Prepare regular reports on common issues, resolution times, and client satisfaction.
✔ Collaborate with project management to ensure support services align with client expectations.
Requirements & Qualifications
???? Education:
✔ Minimum 12th Pass (Higher Secondary) – Preferred Graduate in any field
???? Experience:
✔ 1-2 years of relevant experience in customer service or technical support
???? Skills & Competencies:
✔ Excellent communication skills (American accent is a plus)
✔ Critical thinking & problem-solving based on analytics
✔ Ability to handle stressful situations professionally
✔ Time management & multitasking skills
✔ Strong judgment and decision-making abilities
✔ Good listening & probing skills
✔ Attention to detail & data accuracy
✔ Self-motivated & highly reliable
???? Technical Requirements:
✔ Must have own laptop & a fiber internet connection
Work Timings & Benefits
⏰ Shift:
✔ Night Shift
✔ Rotational Shift
✔ US Shift
???? Benefits:
✔ Paid Sick Leave
✔ Paid Time Off (PTO)
✔ Work from Home Flexibility
???? Join Grassdoor.com and be part of a fast-growing, innovative team! ????
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