Technical Support Executive
English
₹15000/MONTH
1 Year
Bachelor's degree
Work From Office
Date Posted
04-Jul-2026
Location
Karnataka (KA), 1
Job Type
Full Time
Company
Huntsman
Description
Job Details
- Job Title: Tech Support Executive
- Job Type: Full-time | Rotational Shift
- Location: Domlur, Bengaluru, Karnataka
- Salary: As per market standards
Company Overview
ZaranTech is a USA-based global EdTech company specializing in individual and corporate training in niche IT technologies. Our senior expert trainers have 10+ years of real-time industry experience. We focus on role-based training rather than product-based methods, delivering courses online through Instructor-Led and Self-Paced learning modes.
Job Responsibilities
???? Technical Support & Issue Resolution
✔ Manage and resolve tickets raised by students within 24 hours.
✔ Troubleshoot common user issues related to software functionality, data communication, internet/networking, OS, and browsers.
✔ Provide real-time solutions via calls, emails, SMS, and ticketing systems.
✔ Escalate critical and complex issues to the appropriate technical team.
✔ Maintain ownership of issues until resolution as per SLAs.
???? Customer Interaction & Problem-Solving
✔ Act as the front-line T2 technical contact for students and customers.
✔ Handle outgoing calls to resolve queries efficiently.
✔ Monitor and escalate urgent technical or business issues.
✔ Collaborate with the sales/chat coordinators to ensure smooth issue resolution.
???? Internal Technical Support
✔ Assist with LMS, Google Apps, Zoom, and server/tenant support.
✔ Provide technical support for internal teams when required.
✔ Report to Team Lead daily on status updates and any concerns.
Required Qualifications & Skills
???? Experience:
✔ 2 to 5 years of prior experience in Technical Support & Ticket Handling.
✔ Experience no bar for highly suitable candidates.
???? Technical Knowledge:
✔ Google Apps (Gmail, Google Drive, Google Sites), Zoom (Preferred).
✔ EdTech experience is a plus.
???? Communication & Work Environment:
✔ Fluent English communication (written & spoken).
✔ Comfortable with making outgoing calls for issue resolution.
✔ Willing to work in rotational shifts (24x7 Tech Support).
Employee Benefits
✅ Health Insurance (for self & family – Oriental Insurance)
✅ Provident Fund (PF) with 100% Employer Matching
✅ Salary transferred directly to a bank account
✅ Earn 1.5 days of vacation per month
✅ Travel Allowance (as per profile)
✅ Overtime Pay (1.25x upon approval)
✅ Compensatory Off Benefits
✅ US Calendar Holidays Observed
???? Apply Now and become a part of ZaranTech's tech-driven team! ????
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