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Technical Support Executive
English
₹15000/MONTH
1 Year
Bachelor's degree
Work From Office
Date Posted
09-Jul-2026
Location
Delhi (DL), 1
Job Type
Full Time
Company
Group
Description
Job Title: Client Service Analyst
Company: impress.ai
Location: Remote
Job Type: Full-time | Permanent
Shift: Day shift
Work Days: Monday to Friday | Weekend availability required
Salary: ₹15,000 – ₹25,000 per month
About Us
At impress.ai, our mission is to make accurate hiring easier. By blending I/O Psychology with AI, we enable organizations to screen candidates using structured, intelligent interviews—offering a seamless experience for both recruiters and candidates.
Founded in 2017, impress.ai (Ideatory Pte. Ltd.) is a no-code, self-service SaaS platform focused on simplifying and accelerating recruitment workflows. We support clients globally, including in the US, Singapore, and India, and we’re growing fast.
Role Overview
As a Client Service Analyst, you will be the first line of support for clients and candidates using our platform. You'll handle technical and functional queries, ensure timely resolution, and work closely with cross-functional teams to drive satisfaction and improvements.
Key Responsibilities
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Address and resolve platform-related queries from clients and candidates.
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Track, escalate, and report issues professionally within defined SLAs.
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Follow up on support tickets to ensure timely resolution.
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Collaborate across departments to address customer needs.
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Provide initial troubleshooting and technical support.
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Analyze issues and suggest workflow improvements.
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Assist with documentation tasks for operations.
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Maintain accurate communication logs in Confluence.
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Identify upsell opportunities and update management accordingly.
What You Bring to the Table
✅ Required Skills & Experience
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1–2 years of proven experience as a Client Service Analyst or in a similar role.
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Proficiency in Microsoft/Google tools: Excel/Sheets, Docs, PowerPoint/Slides.
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Excellent English communication (written and verbal).
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Strong interpersonal, analytical, and problem-solving skills.
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A customer-first attitude and willingness to go the extra mile.
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Ability to work independently and collaboratively on cross-functional tasks.
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Ready to commit minimum 2 years to the organization.
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Willing to work on weekends when required.
???? Preferred but Not Mandatory
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Background in Computer Engineering or related fields.
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Experience with JIRA, CRM systems (e.g., Freshdesk).
Why Join Us?
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Work with cutting-edge technologies: AI, ML, NLP.
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Thrive in a learning-focused SaaS startup environment.
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Contribute to a market-leading, fast-growing product.
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Enjoy flexible work-from-home setup with internet and office setup support.
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Access to expert-led knowledge sessions and internal development forums.
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Inclusive benefits:
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???? Health insurance (includes spouse & children)
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???? Cell phone reimbursement
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???? Provident Fund
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???? Paid sick time & maternity/paternity leave
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Diversity & Inclusion
We are committed to fostering a safe, respectful, and inclusive workplace. We believe diversity empowers innovation and performance. At impress.ai, pay and progression are based solely on merit and performance—free of bias.
Be part of the future of intelligent hiring. Join impress.ai today.
Let me know if you’d like a condensed version for a job board or something more visual like a presentation or flyer!
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