Technical Support Manager
English
₹15000/MONTH
1 Year
Bachelor's (Preferred)
Work From Office
Date Posted
11-Jul-2026
Location
Delhi (DL), 1
Job Type
Full Time
Company
Huntsman
Description
Job Title: Tech Support Manager
Job Type: Full-time
Location: Remote
About CertifyOS:
At CertifyOS, we’re building the infrastructure that powers the next generation of provider data products, making healthcare more efficient, accessible, and innovative. Our platform is the ultimate source of truth for provider data, offering ease and trust while making data easily accessible and actionable for the entire healthcare ecosystem.
What sets us apart? We offer a cutting-edge, API-first, UI-agnostic, end-to-end provider network management platform that automates licensing, enrollment, credentialing, and network monitoring. With direct integrations into hundreds of primary sources, we have a unique advantage in enhancing visibility into the provider network management process. Our team brings over 25+ years of combined experience from Oscar Health, and we’re backed by top-tier VC firms with a shared vision of creating a one-of-a-kind healthcare cloud that eliminates friction surrounding provider data.
At Certify, we foster a meritocratic environment where every voice is heard, valued, and celebrated. We prioritize trust, transparency, and accountability, and we’re always ready to challenge the status quo. We’re looking for purpose-driven individuals like you to join us on our exhilarating journey to redefine healthcare data infrastructure.
About the Role:
As a Tech Support Manager at CertifyOS, you will lead the technical support function, ensuring the smooth resolution of internal and client issues while optimizing support processes. You’ll manage a team of support engineers and be responsible for building a scalable, efficient support function aligned with the company’s growth objectives.
Key Responsibilities:
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Team Leadership:
Lead and manage a team of Tech Support Engineers, ensuring they have the resources, guidance, and support to deliver high-quality customer service. -
Support Process Management:
Establish and maintain efficient support processes, including issue triage, escalation management, and ensuring customer satisfaction. -
Support Tools Oversight:
Implement and oversee the use of support management tools such as Jira Service Management and ZenDesk to track and resolve customer issues efficiently. -
Cross-Functional Collaboration:
Work closely with the engineering, product, and customer success teams to ensure smooth handoff and resolution of complex technical issues. -
Support Metrics and Reporting:
Analyze and report on key support metrics, identifying areas for improvement, and scaling support operations as the company grows. -
Process Improvement:
Continuously drive process improvements to enhance the efficiency and quality of the support function.
What Makes You a Match?
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Experience:
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7+ years in technical support or a related field, with at least 3+ years in a managerial role.
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Leadership:
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Proven experience managing technical support teams and optimizing support workflows.
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Technical Skills:
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Strong knowledge of Jira Service Management, ZenDesk, and troubleshooting software issues.
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Strategic Thinking:
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Ability to scale support operations as the company grows and drive continuous process improvements.
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Why Join Certify’s Technical Support Team?
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Impact:
Play a crucial role in reducing healthcare provider credentialing times and improving system efficiency. -
Growth:
Be part of a rapidly scaling team with opportunities for professional growth. Experience the chance to see the company scale from Series A to Series C in 3-4 years. -
Learning:
Collaborate with cross-functional teams and clients, gaining exposure to product, engineering, and customer success. -
Remote Work:
Work in a flexible, 100% remote environment with a global team.
Commitment to Diversity and Inclusion:
At Certify, we are committed to creating an inclusive workplace where everyone feels valued and supported. As an equal opportunity employer, we celebrate diversity and warmly invite applicants from all backgrounds to join our vibrant community.
Let me know if you need further adjustments or modifications!
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