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Account Protection Specialist
English
₹15000/MONTH
1 Year
Bachelor's degree
Work From Office
Date Posted
05-Jul-2026
Location
Haryana (HR), 1
Job Type
Full Time
Company
Group
Description
Fraud Prevention Specialist
Location: Gurugram, Haryana
Shift & Schedule: Rotational Shift | 24/7 Work Environment
About American Express
At American Express, we empower people and businesses to progress with confidence. As part of Team Amex, you’ll join a global, diverse community committed to delivering exceptional customer service.
We value integrity, teamwork, and inclusivity, ensuring every colleague is recognized, heard, and supported in their professional and personal growth. Together, we uphold our commitment to excellence by providing a world-class customer experience.
Join Team Amex, and let’s lead the way together!
Role Overview
As a Fraud Prevention Specialist, you will play a key role in identifying, assessing, and preventing fraudulent transactions while ensuring a seamless customer experience. You will proactively analyze and resolve fraud cases, balancing risk management with customer satisfaction.
Key Responsibilities
- Proactively identify fraudulent charges through inbound and outbound calls.
- Respond to inbound calls from Card Members and take appropriate action on fraud cases.
- Investigate and review fraud claims to decide whether to accept or reject them.
- Conduct real-time fraud risk assessments at a transaction level.
- Process point-of-sale (POS) approvals and merchant charge reversal requests.
- Monitor fraud trends and suggest preventive measures.
- Ensure compliance with fraud policies and regulatory guidelines.
- Meet and exceed performance metrics related to quality, compliance, productivity, and accuracy.
Minimum Qualifications
- Graduate/Postgraduate from a recognized institution.
- Minimum 1 year of experience in a contact center or customer service role.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities with attention to detail.
- Ability to work efficiently in a fast-paced, metric-driven environment.
- Proficiency in multitasking and navigation within a Windows environment.
- Willingness to work in a 24/7 rotational shift environment.
Why Join American Express?
At American Express, we prioritize the holistic well-being of our employees by offering competitive benefits and career development opportunities.
Benefits & Perks:
- Competitive base salary and performance-based bonuses.
- Financial well-being support, including retirement benefits.
- Comprehensive health insurance (medical, dental, vision, life, and disability benefits).
- Flexible work arrangements (hybrid, onsite, or virtual, based on business needs).
- Generous paid parental leave policies.
- Access to on-site wellness centers (staffed with medical professionals, depending on location).
- Confidential mental health support through the Healthy Minds program.
- Career development programs and training opportunities for continuous growth.
Equal Opportunity Employer
American Express is an equal opportunity employer and makes employment decisions without discrimination based on race, gender, sexual orientation, disability, or any other protected status.
Employment is subject to a background verification check, in compliance with applicable laws and regulations.
Apply Now & Make an Impact with Team Amex!
If you’re ready to build a career with one of the world’s most respected brands, apply today! ????
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