Account Protection Specialist
English
₹15000/MONTH
1 Year
Bachelor's degree
Work From Office
Date Posted
05-Jul-2026
Location
Haryana (HR), 1
Job Type
Full Time
Company
Group
Description
Job Particulars
- Schedule & Shift: Rotational shifts (24/7 environment)
- Location: Gurugram, Haryana
Benefits
- Health Insurance
Job Description
At American Express, we believe in leading by example and providing unwavering support to help businesses and individuals thrive. When you join Team Amex, you become part of a diverse global community committed to supporting our customers, colleagues, and communities.
With comprehensive benefits, career development programs, and flexibility, we empower you to build a meaningful and fulfilling career. Every employee at American Express is recognized for their contributions, leadership, and impact. Our success is built on teamwork, integrity, and our commitment to delivering exceptional customer experiences every day.
Key Responsibilities
- Proactively identify fraudulent transactions through inbound and outbound calls.
- Handle fraud cases on inbound calls from Cardmembers.
- Review and assess fraud claims to determine their validity.
- Reduce credit and fraud risk while enabling secure transactions.
- Conduct real-time risk assessments for transactions from Cardmembers and merchants.
- Approve or decline POS transactions and charge reversals from retail merchants.
- Resolve fraud-related cases within the empowerment limit.
- Monitor fraud trends and recommend preventive and corrective measures.
- Meet and exceed performance metrics related to quality, compliance, regulations, and productivity.
Minimum Requirements
- Education: Graduate/Postgraduate
- Experience: Minimum 1 year in a contact center/customer service role
- Skills Required:
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Keen attention to detail.
- Ability to work in a hybrid work environment.
- Capability to multitask effectively in a fast-paced, metric-driven setting.
- Proficiency in Windows-based applications.
- Willingness to work in rotational shifts (24/7 environment).
Employee Benefits & Perks
At American Express, we prioritize the holistic well-being of our employees and their families by offering comprehensive mental, financial, and physical health support at every stage of life.
Key Benefits Include:
✅ Competitive starting salary
✅ Additional performance-based incentives
✅ Retirement and financial security assistance
✅ Comprehensive health insurance (medical, dental, vision) – location-based
✅ Flexible work models (hybrid, onsite, virtual) based on role and business needs
✅ Generous paid time off policies for parents (varies by location)
✅ Free access to global on-site wellness centers staffed by doctors and nurses (location-based)
✅ Confidential counseling support through the Healthy Minds program
✅ Continuous learning and professional development opportunities
Diversity & Inclusion Statement
American Express is an equal opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other legally protected status.
All employment offers are subject to successful background verification, in accordance with applicable laws and regulations.
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