Account Protection Specialist
English
₹15000/MONTH
1 Year
Bachelor's degree
Work From Office
Date Posted
06-Jul-2026
Location
Haryana (HR), 1
Job Type
Full Time
Company
Group
Description
Job Title: Fraud Prevention Specialist – American Express
Location: Gurugram, Haryana
Shift & Schedule: Rotational Shift
Job Type: Full-Time | Hybrid Work Environment
About American Express
At American Express, we empower people and businesses to progress in incredible ways. When you join Team Amex, you become part of a global, diverse community dedicated to providing exceptional customer service.
We recognize your contributions, leadership, and impact, ensuring career growth, comprehensive benefits, and a flexible work environment. Join us and be part of a team that values integrity, inclusivity, and collaboration.
Role Overview – Fraud Prevention Specialist
As a Fraud Prevention Specialist, you will play a crucial role in protecting Card Members from fraudulent activities. This role requires proactive fraud detection, handling fraud claims, and performing real-time risk assessments to prevent fraudulent transactions while enabling a smooth customer experience.
Key Responsibilities
- Proactively identify fraudulent charges through inbound and outbound calls.
- Handle inbound calls from Card Members regarding fraud cases.
- Review and analyze fraud claims, deciding whether to accept or reject them.
- Assess transaction-level credit & fraud risks in real-time.
- Manage Point of Sales (POS) approvals and charge reversal requests.
- Ensure compliance with fraud detection regulations and risk mitigation strategies.
- Monitor fraud trends and suggest preventive & corrective actions.
- Meet and exceed quality, compliance, and productivity targets.
Qualifications & Skills Required
✅ Education: Graduates/Postgraduates
✅ Experience: Minimum 1 year in a contact center environment
✅ Communication: Excellent verbal & written skills
✅ Analytical & Problem-Solving Skills: Strong attention to detail
✅ Multitasking: Ability to work in a fast-paced, metric-driven environment
✅ Work Environment: Hybrid work model
✅ Flexibility: Ability to work in a 24/7 rotational shift environment
Salary & Benefits
???? Competitive base salary
???? Bonus incentives & performance-based rewards
???? Retirement & financial well-being support
???? Comprehensive medical, dental, vision, life, and disability insurance
???? Hybrid, onsite, or virtual work arrangements (based on role & business needs)
???? Generous paid parental leave
???? Access to on-site wellness centers (location-dependent)
???? Mental health & counseling support through the Healthy Minds program
???? Career development & training opportunities
Equal Opportunity Employer
American Express is an equal opportunity employer and makes employment decisions without discrimination based on race, color, religion, gender, sexual orientation, disability, or any protected status.
???? Background Verification Check: Offer of employment is subject to a successful background verification check per applicable laws.
???? Join Team Amex and be part of a company that values your growth and well-being! ????
4.jpg)
1.jpg)
1.jpg)
.jpg)
1.jpg)
1.jpg)
1.jpg)
DISCLAIMER
Welcome to Jobjaniye.com. We provide job seekers with information gathered from various publicly available job posting websites, including but not limited to Google, Indeed, LinkedIn, and other well-known job platforms. Our mission is to help individuals find employment opportunities by offering up-to-date job listings and career-related resources. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
Jobjaniye.com. does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms such as Indeed, LinkedIn, and other recognized job websites.
By using our website, you acknowledge and accept the above terms and conditions. Thank you for visiting Jobjaniye.com., and we wish you success in your job search.
For any inquiries or to raise a complaint, please contact us at jobpostingcustomercare@gmail.com.