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Customer Service Consultant - Non voice/Chat
English
₹15000/MONTH
1 Year
Bachelor's degree
Work From Office
Date Posted
04-Jul-2026
Location
Karnataka (KA), 1
Job Type
Full Time
Company
Huntsman
Description
???? Customer Service Consultant - Non-Voice/Chat | Telstra
???? Job Details
- ???? Job Type: Full-time | Permanent
- ???? Location: Bengaluru, Karnataka
- ???? Work Arrangement: Initially work from the office, with future work-from-home options
- ???? Application Deadline: 14 March 2025, 11:59 PM
???? About Telstra
Telstra is Australia’s leading telecommunications and technology company, with over 100 years of history and a presence in more than 20 nations. Operating internationally for over 70 years, we focus on cutting-edge solutions in:
✅ Internet of Things (IoT)
✅ 5G Technology
✅ Artificial Intelligence & Machine Learning
In India, Telstra operates in Bangalore, Mumbai, and Delhi, with an Innovation and Capability Centre in Bangalore.
At Telstra, we embrace diversity and encourage employees to bring their authentic selves to work. Join us in building a connected future where technology and people thrive together.
???? About the Role
As a Customer Service Consultant (Non-Voice/Chat), you will be part of Telstra’s contact center team, providing exceptional support via:
???? Real-time chat
???? Messaging (SMS & email)
???? Phone calls (when required)
You will help customers with billing inquiries, order processing, and issue resolution across a variety of Telstra products and services.
???? Key Responsibilities
✔ Customer Support & Issue Resolution
- Handle billing, account management, sales, order modifications, and complaints
- Assist customers with troubleshooting Telstra products & services
- Ensure accurate processing of customer requests & inquiries
✔ Process Optimization & Collaboration
- Use Telstra’s CRM & internal tools to manage customer interactions
- Hand over complex issues to the appropriate teams when necessary
- Maintain high service standards while adhering to internal processes
✔ Sales & Cross-Selling
- Identify customer needs and recommend Telstra products/services
- Align with upselling and cross-selling targets
✔ Workplace Culture & Adaptability
- Work effectively in a diverse, multicultural environment
- Adapt to a rotating roster (including weekends & night shifts)
???? Required Skills & Experience
???? 1-2 years of customer service experience
???? Key Skills:
- Active Listening & Analytical Thinking
- Strong Written & Verbal Communication
- Problem-Solving & Process Improvement
- Customer Relationship Management (CRM) Systems
- Negotiation & Collaboration
???? Preferred Tools & Systems Knowledge:
- CRM Systems: Salesforce.com, Siebel
- Billing & Account Tools: Rifdi Bill Generator, Phoenix
- Process & Analytics Tools: Maxim, T-Analyst, FlexCAB
???? Why Join Telstra?
???? Innovative & Future-Focused – Work with leading technologies like 5G, AI, and IoT
???? Career Growth & Flexibility – Access learning opportunities & a diverse work environment
???? Diversity & Inclusion – Be part of a workplace that celebrates differences
???? Flexible Work Culture – Explore Telstra’s "All Roles Flex" policy for work-life balance
???? Ready to join Telstra and shape the future of connectivity? Apply today!
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