25.jpg)
Date Posted
05-Jul-2026
Location
Delhi (DL), 1
Job Type
Full Time
Company
Group
Description
Job Title: Team Leader – E-Commerce
Job Type: Full-Time | Permanent
Location: Pitampura, Delhi
Salary: ¥25,000 – ¥40,000 per month
Schedule: Day Shift
Work Mode: In-Person
Benefits:
- Health Insurance
- Paid Time Off
- Option to Cash Out Leaves
Job Summary:
We are seeking a proactive and experienced Team Leader to manage a team of 6-8 members within our e-commerce division. The Team Leader will be responsible for overseeing daily operations, ensuring business targets are met, and fostering a collaborative work environment. The ideal candidate will have strong leadership skills, hands-on e-commerce experience, and a results-driven mindset in a fast-paced online retail setting.
Key Responsibilities:
1) Team Management:
- Lead, supervise, and motivate a team of at least 6-8 members.
- Monitor team performance, set clear goals, and ensure KPI achievement.
- Provide regular feedback, coaching, and support to team members.
2) Operations Oversight:
- Manage order processing, inventory updates, and product listings across multiple e-commerce platforms.
- Ensure accurate and timely fulfillment of orders.
3) Customer Service Supervision:
- Oversee customer interactions to ensure quick and effective resolution of queries and complaints.
- Maintain high service standards via email, chat, and phone.
4) Performance Tracking & Reporting:
- Track daily, weekly, and monthly performance metrics.
- Prepare performance reports for management.
- Identify areas for improvement and recommend solutions.
5) Process Improvement:
- Identify operational bottlenecks and suggest improvements.
- Implement best practices to enhance productivity and efficiency.
6) Training & Development:
- Conduct regular training sessions for team members.
- Keep the team updated on new products, processes, and platform updates.
7) Client & Brand Management:
- Maintain regular communication with brands and clients for smooth operations.
- Act as the primary point of contact for business performance discussions.
- Provide insights and strategies for marketplace expansion and growth.
8) Marketplace Coordination:
- Collaborate with platforms like Amazon, Flipkart, Myntra, and other Indian marketplaces.
- Work with marketplace representatives to boost sales, visibility, and performance.
- Analyze performance metrics and implement optimization strategies.
Required Qualifications & Skills:
✔ 2-4 years of experience in e-commerce operations with team handling responsibilities.
✔ Proven leadership experience managing at least 6-8 team members.
✔ Strong knowledge of e-commerce platforms (Amazon, Flipkart, Myntra, etc.).
✔ Excellent communication and interpersonal skills.
✔ Strong analytical and problem-solving abilities.
✔ Proficiency in Excel, Google Sheets, and reporting tools.
✔ Ability to work under pressure and meet deadlines.
✔ Experience with CRM systems (preferred but not required).
Why Join Us?
⭐ Opportunity to lead a high-performing team and shape e-commerce strategy.
⭐ Work in a dynamic, fast-paced, and growing industry.
⭐ Learning and career advancement opportunities.
???? How to Apply?
If you have the expertise to drive e-commerce success, send your latest resume to hr@ycent.in.
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