Date Posted
02-Jul-2026
Location
Maharashtra (MH), 1
Job Type
Full Time
Company
American Express
Description
Job Details
- Job Type: Full-time
- Shift & Schedule: Overnight shift, Monday to Friday (Shift starts between 5 PM - 7:30 PM)
- Work Model: Hybrid (3 days in office at Goregaon, Mumbai, and 2 days remote)
- Location: Mumbai, Maharashtra
Company Overview: American Express Global Business Travel (Amex GBT)
At Amex GBT, we believe in empowering our employees by leveraging travel as a force for good. We foster a collaborative, inclusive culture where your voice is valued, and your contributions make a meaningful impact on the industry.
Whether you're ready to start a new career path or grow in your journey, Amex GBT provides a fulfilling and inspiring environment.
Role Overview: Corporate Travel Advisor (Traveler Counselor)
As a Traveler Counselor, you will deliver exceptional travel service experiences to our corporate business clients. This is a high-touch, service-focused role where you will provide innovative travel solutions while improving supplier revenue. Working as part of a high-performing team, you will ensure superior customer care, resolve travel needs promptly, and consistently offer high-quality service.
Key Responsibilities
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Travel Planning:
- Act as a Travel Advisor for corporate accounts, handling domestic and international travel needs.
- Arrange travel services including air, rail, and hotel accommodations using the Saber Global Distribution System (GDS).
- Offer consultative advice, recommendations, and innovative solutions to travelers.
- Ensure compliance with legal and regulatory requirements, including completing training and adhering to all company policies.
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Client Support:
- Provide exceptional traveler care through phone, email, and other communication platforms.
- Manage end-to-end booking processes, including ticketing and order fulfillment.
- Proactively resolve traveler issues and ensure a seamless travel experience.
-
Operational Excellence:
- Meet key performance indicators such as client satisfaction (CSAT) and supplier partnerships.
- Monitor personal/team performance metrics and seek opportunities to enhance performance.
- Mentor and coach junior team members as needed.
- Maintain confidentiality and demonstrate integrity when handling sensitive traveler information.
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Adaptability & Collaboration:
- Work effectively in a multi-channel service environment while adapting to a fast-paced, high-pressure setting.
- Act as a team player, fostering a collaborative and supportive work environment.
- Stay up-to-date on travel trends and industry standards, ensuring a high level of service delivery.
Requirements & Qualifications
-
Experience & Skills:
- In-depth understanding of fares, ticketing rules, and exchange procedures for air and hotel travel.
- Hands-on experience with Saber GDS (preferred).
- Background in business travel, leisure travel, or airline reservations.
- Proven ability to work in a performance-measured, high-touch service environment.
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Soft Skills:
- Exceptional communication skills, both written and verbal.
- Strong problem-solving abilities and a process-improvement mindset.
- Ability to multitask, adapt quickly to changes, and manage stress effectively.
- Commitment to delivering excellent customer service.
-
Other Requirements:
- Passion for the travel industry and customer excellence.
- Knowledge of travel trends and industry-standard processes.
Work Culture & Benefits at Amex GBT
- Flexible Benefits: Tailored to the country of employment, starting on your first day. This includes health and welfare insurance, retirement programs, parental leave, adoption assistance, and more.
- Travel Perks: Weekly deals from major travel providers for flights, hotels, cruises, and car rentals.
- Career Development: Access to global tuition assistance, over 20,000 courses on the learning platform, leadership programs, and internal job opportunities.
- Diversity & Inclusion: Join global inclusion groups to connect, share experiences, and drive awareness and action for diversity, equity, and inclusion.
- Well-being Resources: Mental and emotional health support for you and your family.
Equal Opportunity Employer
At Amex GBT, we ensure equal employment opportunities for all, regardless of age, gender, orientation, race, religion, disability, or other protected characteristics.
We are committed to providing reasonable accommodations for individuals with disabilities during the hiring process. If you require accommodations, please inform your recruiter.
Application Encouragement
If you're passionate about our mission and believe you could be a great addition to our team, don’t worry if you don’t meet every requirement. Apply anyway—you may be the perfect fit we’re looking for!
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