Date Posted
02-Jul-2026
Location
Maharashtra (MH), 1
Job Type
Full Time
Company
CostCo
Description
Job Details
Position: Client Care Advisor (CCD)
Company: Cathay Pacific
Location: Mumbai, Maharashtra, India
Application Deadline: 31 January 2025
About Cathay Pacific
Cathay Pacific is one of the world’s leading airlines, with a rich history of success, a commitment to its home city of Hong Kong, and a reputation for delivering customer service that comes straight from the heart. We are proud to be recognized as a Great Place to Work in India.
At Cathay Pacific, your journey doesn’t stop at your first role—it can take you anywhere. Join our global family and discover just how far you can go!
Role Overview
The Client Care Advisor will deliver high-quality customer service while serving and selling to clients. This role focuses on building strong customer relationships, generating maximum revenue through direct channels, promoting Cathay Pacific’s services, and identifying opportunities to enhance customer retention and satisfaction.
Key Responsibilities
-
Customer Interaction:
- Provide exceptional customer service via digital channels (live chat, WhatsApp, Facebook Messenger, etc.) and phone.
- Assist customers with travel product inquiries, fares, and new booking support.
-
Digital Assistance:
- Help customers navigate and use Cathay Pacific’s website and mobile app for self-service transactions seamlessly.
-
Sales:
- Identify sales opportunities and maximize revenue generation through effective sales techniques.
-
Performance Targets:
- Meet key performance metrics in customer satisfaction, quality, productivity, and other operational goals.
Requirements
-
Language Proficiency:
- Excellent written and spoken English.
- TOEIC score of 325+ (reading and listening) or a valid IELTS Academic Band Score of 6.5 or above.
-
Experience:
- Prior customer service experience is required, preferably in the airline or hospitality industry.
-
Skills:
- Strong communication, listening, and problem-solving abilities.
- Ability to work both independently and as part of a team.
- Organized and detail-oriented, with the ability to focus and stay composed under pressure.
-
Flexibility:
- Willingness to work shifts.
Benefits
Discover more about the perks of working with Cathay Pacific: Why Work Here?
Additional Information
Cathay Pacific is an Equal Opportunity Employer.
-
Personal Data Use:
Information provided by applicants will be strictly used in accordance with our data policy and solely for recruitment purposes. -
Unsuccessful Applications:
Candidates who do not receive a response within 8 weeks may consider their application unsuccessful. -
Data Retention:
Applicant information will be retained for up to 2 years.
For more details about our Personal Data Collection Statement, please contact our Data Protection Officer.
4.jpg)
2.jpg)
54.jpg)
.jpg)
.jpg)
DISCLAIMER
Welcome to Jobjaniye.com. We provide job seekers with information gathered from various publicly available job posting websites, including but not limited to Google, Indeed, LinkedIn, and other well-known job platforms. Our mission is to help individuals find employment opportunities by offering up-to-date job listings and career-related resources. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
Jobjaniye.com. does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms such as Indeed, LinkedIn, and other recognized job websites.
By using our website, you acknowledge and accept the above terms and conditions. Thank you for visiting Jobjaniye.com., and we wish you success in your job search.
For any inquiries or to raise a complaint, please contact us at jobpostingcustomercare@gmail.com.