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Date Posted
05-Jul-2026
Location
Delhi (DL), 1
Job Type
Full Time
Company
Group
Description
Ticketing Manager – Yuva Trip Pvt Ltd
???? Location: Patparganj Industrial Area, Delhi
???? Job Type: Full-time | Permanent | Rotational Shifts
???? Salary: ₹25,000 - ₹40,000 per month
About Yuva Trip Pvt Ltd
Yuva Trip Pvt Ltd is a premier travel agency specializing in leisure and business travel services, including flight bookings, hotel reservations, holiday packages, and customized itineraries. With a commitment to top-tier customer service, we are looking for a highly skilled Ticketing Manager with expertise in Galileo & Amadeus GDS systems to lead our ticketing operations.
Role Overview
The Ticketing Manager will oversee ticketing operations, manage a team of ticketing agents, maintain relationships with airlines and suppliers, and ensure a seamless booking experience for clients.
Key Responsibilities
1️⃣ GDS Management
✔ Utilize Galileo & Amadeus to book, manage, and modify domestic & international flight tickets.
✔ Ensure accurate & timely processing of all bookings.
✔ Troubleshoot booking/system issues with airline representatives and technical teams.
2️⃣ Team Leadership
✔ Supervise, train, and mentor the ticketing team for efficiency and high performance.
✔ Monitor team KPIs to meet company objectives.
✔ Foster a collaborative & positive work environment.
3️⃣ Customer Service
✔ Handle complex ticketing inquiries and resolve booking changes, cancellations, and refunds.
✔ Ensure prompt and effective customer support.
4️⃣ Supplier & Airline Relations
✔ Build and maintain strong relationships with airlines, GDS providers, and travel suppliers.
✔ Stay updated on industry trends, airline policies, and fare changes.
5️⃣ Quality Control & Compliance
✔ Conduct regular audits to ensure accuracy and compliance with airline regulations.
✔ Oversee ticketing procedures, ensuring they align with best practices.
6️⃣ Reporting & Performance Analysis
✔ Generate reports on booking trends, ticketing volumes, and team performance.
✔ Provide insights to optimize operational efficiency.
Key Requirements
???? Experience:
✔ Minimum 5 years in ticketing and reservations.
✔ Strong expertise in Galileo & Amadeus GDS systems.
✔ Prior managerial experience is a plus.
???? Skills:
✔ Strong leadership, communication, and problem-solving skills.
✔ High attention to detail & organization.
✔ Proficiency in Microsoft Office Suite.
???? Education:
✔ Bachelor’s degree in Travel & Tourism, Business Administration, or a related field preferred.
???? Additional Requirements:
✔ Ability to manage multiple tasks under pressure.
✔ Strong customer service orientation.
✔ Flexibility to work varied shifts.
Perks & Benefits
✅ Health insurance
✅ Provident Fund
✅ Cell phone & Internet reimbursement
✅ Commuter assistance
✅ Paid sick time & leave encashment
✅ Performance-based incentives
???? Shifts Available: Morning | Day | Evening | Rotational
???? Join Yuva Trip Pvt Ltd and take your ticketing career to new heights! ????
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