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Date Posted
09-Jul-2026
Location
Maharashtra (MH), 1
Job Type
Full Time
Company
Group
Description
Job Details
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Position: Ticketing Executive
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Job Type: Full-time, Permanent
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Location: Andheri West, Mumbai, Maharashtra
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Pay: ₹35,000 - ₹40,000 per month
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Shift and Schedule: Morning shift, Day shift
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Industry: Travel
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Company: Velvet Vacation (A brand of Tahini Hospitality Private Limited)
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Experience: 3 to 5 years in ticketing or a travel-related role
About Us
Velvet Vacation is a brand of Tahini Hospitality Private Limited (THPL), a leading private Indian non-government company incorporated in May 2009. With over 14 years of experience, we believe that travel broadens the mind and enhances perspectives. Our goal is to offer exceptional travel experiences through expert ticketing and personalized service.
Key Responsibilities
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Process ticket bookings, cancellations, and modifications using Galileo and Amadeus systems
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Assist clients with travel-related inquiries, providing accurate fare and availability details
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Ensure all bookings comply with company policies and procedures
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Stay updated with travel industry trends and fare structures
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Collaborate with team members to resolve ticketing issues and discrepancies
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Handle customer complaints professionally with prompt solutions and follow-ups
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Generate and maintain accurate reports related to ticketing activities
Qualifications
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Bachelor's degree in any field
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3 to 5 years of experience in a ticketing role
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Proficiency in Galileo and Amadeus systems (mandatory)
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Strong communication and interpersonal skills
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Excellent attention to detail and organizational abilities
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Ability to work under pressure and manage multiple tasks
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Customer-oriented with a problem-solving mindset
Desired Skills
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Experience with other GDS systems or ticketing platforms (preferred)
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Basic understanding of airline fare rules and ticketing processes
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Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Benefits
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Health insurance
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Provident Fund
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Performance bonus
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Yearly bonus
Work Location
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In-person at Andheri West, Mumbai
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