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Global IT Support I - Noida, India
English
₹15000/MONTH
1 Year
Bachelor's degree
Work From Office
Date Posted
06-Jul-2026
Location
Uttar Pradesh (UP), 1
Job Type
Full Time
Company
Huntsman
Description
Global IT Support I – Noida, Uttar Pradesh
Company Overview
Gaming Laboratories International (GLI) has been a trusted name in the casino and gambling industry for over 35 years. As a global leader in testing and certification of gaming devices and systems, we pride ourselves on delivering world-class customer service to over 480 jurisdictions worldwide.
Why Join Us?
At GLI, our employees are our greatest asset. We offer:
✔ Competitive salaries and top-notch benefits
✔ A collaborative global work environment
✔ Career growth and professional development opportunities
✔ Interaction with international colleagues and teams
Job Title: Global IT Support I
???? Location: Noida, Uttar Pradesh
✈️ Travel Requirement: Support offices throughout Europe
Key Responsibilities
IT Support & Troubleshooting
✔ Respond to IT issues via the ticket tracking system, ensuring timely resolution and documentation.
✔ Correct end-user issues and escalate problems that require further attention.
✔ Assist IT personnel in other locations in resolving end-user issues.
System & Network Management
✔ Install, maintain, patch, and resolve issues related to hardware, LAN/WAN networks, and device encryption.
✔ Provide software installation, maintenance, and updates, including email systems, account creation, and software patching.
Documentation & Training
✔ Maintain records, logs, and reports of IT troubleshooting and support requests.
✔ Provide hands-on training and documentation for IT applications and equipment.
✔ Maintain diagrams and system documents in shared departmental repositories.
Security & Compliance
✔ Ensure network security measures are upheld according to company policies.
✔ Maintain confidentiality regarding data and IT systems.
✔ Stay updated with remote access products and security best practices.
Reporting & Collaboration
✔ Provide weekly reports to Global Service Desk management on workload, open projects, and issues.
✔ Work with department leaders to understand business needs and propose IT solutions.
✔ Perform other duties as assigned.
Qualifications & Requirements
???? Education:
✔ Bachelor’s degree in Information Technology or a related field (Certifications/formal training may be considered in lieu of experience).
✔ Must have a valid driver’s license.
???? Experience & Skills:
✔ Minimum 2 years of relevant IT support experience.
✔ Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
✔ Strong understanding of networking, internet technologies, and remote access.
✔ Excellent customer service and communication skills (both verbal and written).
✔ Ability to adjust communication styles between technical and business audiences.
✔ Strong problem-solving skills and ability to manage multiple projects.
✔ Must be proficient in English for business communication.
???? Technical Expertise:
✔ Experience with IT ticketing systems.
✔ Ability to install, troubleshoot, and maintain hardware/software.
✔ Familiarity with network security best practices.
Physical & Work Conditions
✔ Ability to lift/move up to 50 lbs.
✔ Must be able to crouch, bend, and reach under desks/tables.
✔ Extended periods of computer use and phone communication.
Gaming License Requirement
Employees may be required to obtain a gaming license in one or more jurisdictions. Continued employment may depend on obtaining and maintaining this license.
Equal Opportunity Employer
GLI is committed to diversity and inclusion. We provide equal employment opportunities regardless of race, gender, religion, nationality, disability, or veteran status.
???? Join us and be part of a global leader in gaming technology solutions!
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