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IT Helpdesk Technician - Work From Home
English
₹15000/MONTH
3 Year
Bachelor's degree
Work From Office
Date Posted
04-Jul-2026
Location
Delhi (DL), 1
Job Type
Full Time
Company
Huntsman
Description
IT Helpdesk Technician – Work from Home
Job Details
???? Role: IT Helpdesk Technician
???? Company: ClinicMind – A leader in multi-specialty Electronic Healthcare Records (EHR) software and Revenue Cycle Management (RCM) services
???? Benefits: Work from home
???? Work Hours: US Business Hours
Job Responsibilities
Technical Support:
???? Provide first-line technical assistance via phone & email
???? Troubleshoot hardware, software & network issues for employees & clients
???? Resolve login, permission & security access issues across various applications (ClinicMind, Gmail, Zoom, Salesforce, etc.)
???? Administer Gmail & internal software tools
???? Perform data migration, uploading & postings
???? Audit software tools & subscriptions
???? Escalate complex issues to higher-level IT staff
User Account Management:
???? Set up, modify & delete user accounts (email, network, software access)
???? Assist with password resets & access control issues
???? Maintain proper documentation for system & user changes
Problem-Solving & Troubleshooting:
???? Diagnose & resolve technical issues efficiently
???? Maintain & manage ticketing systems
???? Assist with network, VPN, & connectivity issues
Documentation & Reporting:
???? Document technical problems, solutions & best practices
???? Maintain knowledge base articles & self-help documentation
???? Generate reports on system health, ticket trends & issue resolutions
Customer Service & Training:
???? Provide exceptional customer service with clear communication
???? Train employees & users on software, devices & IT systems
???? Assist in developing training materials for common IT issues
Key Skills & Qualifications
???? Education: Associate’s degree in IT, Computer Science, or a related field (preferred)
????️ Experience: 2-3 years in IT support or technical helpdesk (preferred)
Technical Knowledge:
✅ Windows 10/11 troubleshooting
✅ Networking basics – LAN, WAN, VPN
✅ Office software – Microsoft 365, Google Workspace
✅ Hardware & software troubleshooting – Desktops, Laptops, Printers
✅ User account management & permission settings
✅ Strong analytical & problem-solving skills
Tools & Technologies:
???? Ticketing Systems: Open-source ticketing tool experience
???? Remote Support: TeamViewer, AnyDesk, LogMeIn
???? Collaboration Tools: Slack, Microsoft Teams, Zoom
???? Documentation: Google Docs
Position Requirements
???? Stable internet connection (minimum 5 Mbps)
???? Mobile data plan as backup
???? Quiet work environment
???? PC with at least 16GB memory
???? Availability to work US business hours
???? Apply Now and join ClinicMind’s dynamic IT support team! ????
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