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IT Client Support Executive - General Support
English
₹15000/MONTH
1 Year
Bachelor's degree
Work From Office
Date Posted
06-Jul-2026
Location
Andhra Pradesh (AP), 1
Job Type
Full Time
Company
Group
Description
Technical Support Specialist – Full-Time
Job Details
- Job Type: Full-Time
- Company: Patra Corporation
- Industry: Insurance & Business Process Outsourcing (BPO)
- Work Model: Corporate setting, supporting US clients
- Shifts: Flexible (24×5)
About Patra Corporation
Patra Corporation is a global leader in insurance back-office and account management outsourcing. We specialize in lowering costs, reducing risk, and improving employee productivity by managing various business support functions. Our services include policy checking, certificate issuance, eligibility processing, quality control, and account audits across the US, India, and the Philippines.
Core Duties & Responsibilities
✔ Customer Support: Respond to customer queries promptly via phone, email, or chat.
✔ Customer Service Excellence: Deliver fanatical customer service with professionalism and accuracy.
✔ Technical Issue Analysis: Identify and report product malfunctions by testing different scenarios.
✔ Feature Requests & Workarounds: Share effective solutions and requests with team members.
✔ Follow-ups: Ensure customer issues are resolved and provide additional assistance as needed.
✔ Team Collaboration: Support team members while interacting with Customer Support Representatives.
✔ Multi-Tasking: Manage multiple support tasks and prioritize efficiently.
Required Skills & Qualifications
✔ Experience: 3-5 years as a Technical Support Specialist or Semi-Voice IT Executive.
✔ Communication Skills: Strong written & verbal English proficiency (Convent-educated preferred).
✔ Customer Service Background: Familiarity with customer-oriented industries is a plus.
✔ Help Desk & IT Support: Experience with ticketing systems, MFA (Multi-Factor Authentication), and remote support tools.
✔ Problem-Solving: Excellent analytical skills to troubleshoot technical issues.
✔ Corporate Experience: Worked in a corporate setting supporting US clients.
✔ Patience & Adaptability: Ability to handle challenging customer interactions with a calm and professional approach.
✔ Education: University degree required.
Why Join Patra Corporation?
✔ Work with a global leader in insurance & business outsourcing.
✔ Career growth & professional development opportunities.
✔ Diverse & inclusive work culture.
✔ Competitive salary & benefits.
Equal Employment Opportunity
Patra Corporation is an equal opportunity employer, committed to diversity and inclusion in the workplace.
???? Apply now and be a part of our dynamic team!
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