Service Desk-Business Banking-Kotak Private Banking-Banking Solution
English
₹15000/MONTH
2 Year
Bachelor's degree
Work From Office
Date Posted
06-Jul-2026
Location
Delhi (DL), 1
Job Type
Full Time
Company
Group
Description
Job Details
Job Type: Full-time
Location: Delhi, Delhi
Full Job Description
Job Role:
1. Client Service Support for Current Account Customers:
- Handle Trade and Forex Transactions efficiently.
- Ensure smooth processing of Current Accounts with high first-pass scores, maintaining clarity in documentation and record updates.
- Respond to client queries related to:
- Documentation
- Account balances & activity
- Statement information
- Securities transfers & information
- General product/service information
- Liaise with Branches, Operations/Product teams, CMS Ops, and group service providers for seamless execution.
- Manage cheque referrals, statement requirements, Re-KYC, Risk Profiling, and other Compliance Parameters.
- Ensure compliance with all internal and external processes in communication.
2. Account Maintenance & Relationship Management:
- Maintain existing accounts through excellent client service, record-keeping, and obtaining required documentation.
- Work towards relationship deepening with existing clients.
- Ensure all customers are KYC compliant.
- Fulfill Internal Audit and Internal Control requirements.
Job Requirements:
- Proficiency in Microsoft Office Applications (Excel, Word & PowerPoint).
- Strong communication and interpersonal skills.
- Knowledge of Financial Products and Banking Systems.
- Understanding of Banking Products, Processes, and Systems.
- Ability to build and maintain relationships effectively.
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