Customer Support- (HRMS/HCM)
English
₹15000/MONTH
1 Year
Bachelor's degree
Work From Office
Date Posted
12-Jul-2026
Location
Maharashtra (MH), 1
Job Type
Full Time
Company
Huntsman
Description
Job Title: Customer Success Manager (HCM/HRMS Implementation/HR Consulting)
Location: Mumbai, Maharashtra
Job Type: Full-time
Experience: 3-6 years (for Customer Support) / 10-12 years (for Senior Roles)
CTC: Best in the Industry
Role Overview:
We are seeking a techno-functional consulting champion who will become a trusted advisor to clients, driving the adoption of ZingHR-HRMS to ensure customer success. The ideal candidate will act as a consultant, providing recommendations, managing HRMS implementations, and supporting clients throughout the customer lifecycle.
Key Responsibilities:
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Customer Support & Success:
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Act as a techno-functional consultant, providing recommendations to optimize client processes.
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Configure and manage client instances on ZingHR and train clients to manage independently.
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Develop engagement plans that align customer business goals with product capabilities.
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Drive product adoption, enhance retention, and ensure process success for customers.
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Support clients during critical HR events like appraisals, increments, etc.
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Resolve client queries or bugs as necessary.
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Feedback & Opportunities:
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Gather feedback on the product experience throughout the customer lifecycle through targeted surveys.
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Identify up-sell/cross-sell opportunities and collaborate with the Sales team to execute these.
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Share best practices with clients to help them achieve success with ZingHR.
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Risk Management:
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Proactively identify risks, take corrective actions, and escalate issues as appropriate.
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Requirements:
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Education:
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MBA/PGDM (preferably in HR) or relevant work experience after BE/B.Tech.
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Experience:
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2+ years of experience in HR transformation, change management, HCM implementation, or customer management/HR consulting roles.
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Experience with HRMS system implementation preferred.
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Skills:
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Good proficiency in MS Excel, Word, and PowerPoint.
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Understanding of technology systems, with an emphasis on HRMS systems.
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Behavioral Traits:
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Agility, analytical thinking, persistence, and the ability to stretch beyond conventional boundaries.
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Job Category:
Customer Experience
Let me know if you need further adjustments or additional details!
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